Once your installation has been completed, you may have questions about using or looking after your new products.
South Lakes Windows can provide advice relating to the windows, doors, glazing and roof systems we have installed. This could include guidance on operating a particular window or door, cleaning recommendations or information about routine care.
Customers may also notice something after they have had time to use the new installation. A door may need checking, a window may require adjustment or you may simply want reassurance about how a particular component operates.
Our after sales service provides an established route back to the company that supplied and installed the products.
Rather than trying to determine the cause yourself or contacting an unrelated contractor, you can speak directly with South Lakes Windows about the installation.
Modern windows contain several working components, including hinges, handles, locking mechanisms, seals and opening sashes.
South Lakes Windows installs a wide range of UPVC, aluminium and timber windows, including casement, flush, sliding sash, tilt and turn, French, bay, bow and shaped designs.
Different window types operate in different ways. A tilt and turn window has a different mechanism from a traditional casement, while sliding sash windows require their own operating system.
Our after sales team can help with questions about windows supplied and installed by South Lakes Windows.
If you believe a window requires attention following installation, contact us with details of the issue. We can assess the information provided and determine the appropriate next step.
External doors are among the most frequently used products in a home.
Front doors, French doors, stable doors and garden doors may be opened and closed several times every day. Larger systems such as bi-folding and sliding doors also rely on correctly operating hardware, tracks, handles and locking mechanisms.
South Lakes Windows supplies and installs composite, UPVC, timber and aluminium doors, as well as French doors, bi-folding doors, sliding doors, lift and slide systems and triple track doors.
If you have a question about the operation of a door installed by us, our team can provide advice.
Where an installed product needs to be inspected, we can establish the appropriate course of action based on the door, installation and nature of the reported issue.
A conservatory combines several different elements within one structure.
Windows, doors, roof glazing, solid roof sections, seals, gutters and opening mechanisms all have different jobs. Customers may therefore have questions about individual parts of the conservatory after installation.
South Lakes Windows provides after sales support for the conservatories we install, including Victorian, Edwardian, lean-to, gable fronted and other designs.
We can also provide support relating to roof systems installed as part of the project, including suitable Ultraframe UltraRoof, LivinROOF, UltraSKY Lantern and UltraSKY Flat Skylight installations.
If you have a concern about your conservatory, contact our team and explain what you have noticed. Providing clear details about the location and nature of the issue helps us determine what may need to be checked.
Our after sales service also supports customers following the completion of a home extension project.
Extensions can incorporate windows, glazed doors, roof systems, lanterns and skylights alongside the main building work. Having one company involved across these areas gives customers a clear point of contact if they have questions following completion.
This can be useful for kitchen extensions, dining room extensions and home office extensions where several South Lakes Windows products have been incorporated into the same project.
If your question relates to a particular window, door or roof component, we can use the original project information to help establish what was installed.
Basic care can help windows and doors continue to operate correctly and keep their appearance.
The appropriate cleaning and maintenance method depends on the product and material.
UPVC frames, powder-coated aluminium and finished timber should be cared for according to the requirements of the particular product. Glass, tracks, drainage channels and moving hardware may also require periodic cleaning.
Door and window tracks should be kept free from dirt and debris that could interfere with movement. Gutters and drainage around conservatories and extensions should also be checked periodically, particularly after autumn leaf fall or severe weather.
Where a product has specific care requirements, customers should follow the relevant manufacturer guidance.
If you are unsure about looking after a product supplied by South Lakes Windows, contact us before using an unsuitable cleaner, lubricant or treatment.
If you believe there is a problem with an installation, contacting us with clear information helps us assess it more quickly.
Explain which product is affected and what you have noticed. Photographs can also be useful where the issue can be clearly seen.
Some concerns can initially be discussed without a site visit. Others may require the installation to be inspected before the cause can be established.
It is important not to attempt significant repairs or adjustments yourself if you are unsure how a product operates. This is particularly relevant to glazed units, locking systems, large doors and roof components.
Contact South Lakes Windows first so we can advise you on the appropriate next step.
Using South Lakes Windows for supply and installation means you know who to contact if you have a question afterwards.
Our team understands the products we supply and the way they have been installed. For larger projects, we also have knowledge of how the windows, doors and roof systems fit within the wider conservatory or extension.
This continuity is one of the benefits of choosing a company that can manage a project from design and installation through to after sales support.
Customers do not need to start again with another company that has no knowledge of the original installation.
If you are an existing South Lakes Windows customer and have a question about a product or installation, please contact our team.
Tell us what was installed, describe your query or concern and provide any useful photographs where appropriate. We can review the information and advise you on what happens next.
For homeowners currently considering new windows, doors, a conservatory or home extension, our after sales service also provides the reassurance of knowing that you have a point of contact after the work has been completed.
Contact South Lakes Windows Ltd for after sales support with products and installations completed by our team.
Fill in your details below and a member of our dedicated sales team will be in touch.
We work with homeowners in towns and villages across the region, including:
Cumbria: Barrow-in-Furness, Dalton in Furness, Ulverston, Broughton-in-Furness, Penrith, Keswick, Grasmere, Ambleside, Windermere, Coniston, Hawkshead, Kendal, Natland, Staveley, Tebay, Sedbergh, Arnside, Allithwaite, Grange-over-Sands, Cartmel, Lindale, Levens, Milnthorpe, Heversham, Holme, Witherslack, Dent, Cark and Flookburgh, Newby Bridge.
Lancashire: Preston, Lancaster, Garstang, Morecambe, Heysham, Clitheroe, Ribchester, Poulton-le-Fylde.
North Yorkshire & Border Areas: Settle, Ingleton, Kirkby Lonsdale, Burton-in-Kendal, Burton in Lonsdale, Bentham.
Whether we have installed replacement windows, a new front door, bi-folding doors, a conservatory, replacement roof or home extension, our team remains available if you need help or advice following completion.
